Bahman Noushabadi

Hello, I am

Bahman Noushabadi

Tech Leader & Developer

Bridging the Gap Between Operational Excellence and Technical Innovation.

Explore My Work

About Me

At SAP
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Casual

Originally from Iran and currently based in Kuala Lumpur, I am a tech leader and developer with a deep passion for solving complex enterprise challenges. With a Bachelor's in Computer Science and a Master's in Software Engineering, my career has been built at the intersection of hands-on software development and strategic B2B SaaS operations.

Building for the Web

Beyond managing global customer success teams, I am a builder at heart. I specialize in web development and content management, utilizing a robust technical stack that includes HTML, CSS, JavaScript, Node.js, and Java. Whether I am architecting scalable backend solutions with Node and Java, managing dynamic content systems, or crafting intuitive, responsive frontend interfaces, I focus on writing clean, efficient code that enhances the user experience.

Scaling Enterprise Solutions

Over the last decade, I have led cross-functional teams and driven digital transformation within the global SAP ecosystem. By leveraging process automation tools like SAP iRPA and Power Automate, I have a proven track record of eliminating manual workflows, accelerating SLA resolutions, and boosting customer satisfaction. My technical background allows me to go beyond surface-level management—such as when I collaborated to develop and implement the first-ever Chatbot for the SAP Store—ensuring that every operational strategy is backed by a solid technical foundation.

Fluent in English and Farsi, I thrive in diverse environments where I can wear multiple hats: from a developer deep in the codebase to a Customer Success strategist presenting ROI to executive stakeholders. I am always looking for the next opportunity to build, optimize, and grow.

Core Competencies

Operations Management

Cross-functional Leadership, KPI/SLA Attainment, MBR/QBR Reporting.

Digital Transformation

Process Automation, Workflow Optimization, Quality Auditing.

Client Relations

Global Stakeholder Management, B2B Account Support, Service Delivery Excellence.

Technical Proficiency

SAP S/4HANA, SAP ERP, SAP Build, SAP BTP, Power BI, SAP SAC, Adobe AEM, HTML, CSS, JS, Node.js, Java.

Professional Experience

Associate Manager, B2B Sales Support (SAP Project)

Concentrix Malaysia

2022 – Present
  • Cross-Functional Leadership: Direct and mentor 4 specialized teams comprising 40+ agents across APJ and EMEA regions.
  • Process Automation: Spearheaded the development of 20 custom automation workflows using SAP iRPA and Power Automate; reduced repetitive task efforts by 50%.
  • Service Quality: Enhanced process accuracy by eliminating human error through automation, leading to an average 20% increase in CSAT scores.
  • Team Incubation: Launched the Digital Automation and Digital Design teams from inception.
  • Operational Excellence: Maintained an unblemished 100% KPI achievement rate across all 4 teams for 4+ consecutive years.
  • Stakeholder Engagement: Prepare and present sophisticated MBR/QBR to Concentrix executive management and global SAP clients.
  • Strategic Migration: Successfully integrated the Web Operations team into the core SAP business unit.

Team Lead, Store Support (APJ)

Concentrix Malaysia

2020 – 2022
  • Performance Management: Directed daily operations for the APJ Store Support team.
  • KPI Attainment: Led the team to achieve 100% of all quarterly KPIs for 8 consecutive quarters (2 years) without a single missed target.
  • Talent Development: Conducted regular coaching and feedback sessions, identifying operational weaknesses and implementing targeted improvement plans.

Senior E-commerce Specialist (SAP Store)

Concentrix Malaysia

2016 – 2020
  • B2B Client Support: Managed complex pre- and post-order inquiries for SAP Store customers, resolving up to 30 cases daily with high accuracy.
  • AI & Chatbot Innovation: Played a critical role in developing and implementing the first-ever Chatbot for the SAP Store in 2018.
  • Award & Recognition: Recognized as "Most Valuable Agent of the Year" for outstanding performance.